Business Planning Goals – Three Little Questions

  kicking a futbol in the vineyards 
  Originally uploaded by eschipul.

I really like the three business planning questions at the bottom of this business planning article on the CNVE site:

  1. Do you have a clear goal for the ultimate outcome?
  2. Is your ultimate outcome reasonable?
  3. Can you articulate your goals in a way that motivates others?

Even if you are a non profit association, perhaps especially if you are a non profit, these are great questions to ask! (more on the CNVE site)

The Goal of Business is to Make a Profit

Robert Scoble is an A List speaker in the tech community. Despite plenty of experience I am closer to X or Y in the alphabet. One awkward subject with any speaking gig is arranging payment for expenses. Most of us have a job. We work. Work takes time. So time spent traveling (the majority) and speaking (the minority of the time on any given trip) is time spent away from billable work. Asking if money is available to fund the trip is the right thing to do. So this post is unfortunate.

I also like Robert’s shout-out to Ayn Rand (he doesn’t say that, my interp) from Scoble’s post:

It’s my responsibility to make PodTech make a profit. IT IS MY
POSSIBLE. And, yes, if there is money available to cover my expenses it

Now, as someone running a business I would likely encourage Robert to be even more direct. The goal of business is "to make a profit." Not control expenses, although that is part of making a profit.

Profit enables you to hire PEOPLE. People are the force that does good. People need to eat. Therefore you should pay them. Therefore you must make a profit, hire good people, let good people make a positive impact on society.

Web Marketing Fundamentals Increase Sales Lead Generation

Web sites respond differently from other advertising media for two primary reasons. The first is that web users are incredibly impatient. The second is that they are incredibly smart. The more we treat people on the web like they are impatient and smart, the higher the conversion rate from visitor to phone call or contact forms.

So how exactly does a web site treat visitors as impatient and smart? By giving them what they want, on their terms, immediately and with humility.

Some of the specific ways you can achieve marketing success on the web are by making sure the following web marketing elements are in place on your web site’s home page.

1) Use a strong marketing headline that is focused on the site visitor. Try using the word “You” or “Your” instead of “me” focused words. The headline should be the dominant element on your home page and should be larger than your logo, your company name or your tag line.

2) Make your service or product the “hero” of the home page. Use pictures and relevant text that features what you do for them. Link directly from those images on the home page to detailed pages with extensive information and more pictures.

3) Use a clear “call to action”. Tell the site visitor, on the home page, exactly what you want them to do. People will read your site content at length if it answers their questions, so be sure to ask for the business at the end of the page or article.

4) Be consistent with your branding. Use your logo and keep the colors consistent with your other marketing materials so your site visitor immediately knows exactly where they are.

5) Make it easy to contact you. Use a mini-contact form on your home page, possibly on every page, as well as a complete contact form.  It is OK to use a mailto link but it should be in addition to a contact form for higher response rates. Put your address and phone number in text format on every page if possible so people can copy-and-paste your information into their contact software.

6) Use appropriate color and imagery.  Every industry has a certain “look and feel”. Now is not the time to try to re-brand your industry.  Give your visitors what they expect exactly as they expect it.  Branding includes positioning and consistency, so this is your opportunity to be consistent and professional at the beginning of the sales process.

7) Search engine optimize your site no matter how well known your brand is.  With all of the viruses and tacky web sites on the net, your visitors will *not* guess your site name but will go through Google or Yahoo just to be safe.  If you are not listed then you are invisible.  Start by registering with and read up on search engines at

8) Use testimonials and brand logos from your business partners (as allowed) assuring your site visitors that you are a “real” company with an honest reputation.  Try not to let your success convince you that everyone knows you want their business.

9) Interact intelligently with your site visitor.  Every brand is different of course, but there is always a creative way to interact.  If you sell books, let them buy online.  If you are a consultant, offer calculators for metrics and case studies.  If you are a plastic surgeon, offer dynamic before-and-after photo galleries.  If you are targeting the younger generation, offer games that feature your brand.

10) Respect the privacy of your site visitors with a privacy policy.  Link to a written privacy policy at the bottom of every page, and be sure it is written in normal language instead of legalese.

Additional hints include putting your phone number at the bottom of every page, in the text, at the top and making sure it appears on your home page a minimum of four (4) times.  Anything less and impatient users will miss it, costing you a potential phone call.

Your site visitors really are just as impatient and smart as you are, and they want to be treated that way.  Executing the web marketing fundamentals in their entirety will greatly increase the conversion rate of visitor to contact.


Host with Tendenci Membership Management Software to measure your conversion rates.

{Note: the original version of this article was written by me in 2001 and published in 2003 on It now lives on our new company’s site here.