Netsquared Mashup Challenge Posted

Net2sharebuild
The folks at Netsquared hosted a great conference call last week on the Netsquared Mashup Challenge, which is the theme for the 2008 Net2 conference. As one of the Netsquared Houston Meetup organizers I thought it was cool they were including us (also on the call are my partners in crime with Houston net2 Katie and Jason.)

So… I have been waiting to see this posted on the Netsquared site, and now here is the skinny:

Get Ready for The NetSquared Mashup Challenge!

Do you have an idea for how a mashup that could be a tool for social change?

Do you look at all of the data available online, and imagine ways to
combine and connect it to increase awareness about an issue?

Do you see projects like MAPLight.org or chicagocrime.org and think, I’ve got an idea for something like that, I just need a little help getting it off the ground?

If you answered yes, then join the NetSquared Mashup Challenge!  We’ve created the Challenge because we believe you have great ideas for how data can create insight,
and we want to create a platform to facilitate those kinds of mashups
being built. Plus, we’ve got cash prizes to award to the folks who come
up with the most innovative mashups for social change.

There are three parts to the Challenge:

1. Applications
Individuals working to create
change will share with the NetSquared Community what change they are
trying to make, as well as the information/data sources they believe
can be married to help create that change. Applications will be available online February 1 and accepted until March 14, 2008.

(KEEP READING HERE)

The big take away is that you can submit starting on Friday. I know I’ll be pestering some of our past Netsquared speakers to submit their organizations. I suggest YOU do the same!

Careful with the word “research” Mr. Tabin

No, a conversation is NOT considered "research" Mr. Tabin. To state otherwise is wrong.

Joshtabinclaimsresearchumno

My original plan was to ignore this erroneous tweet – specifically the part I highlighted in yellow above. I saw it after my presentation at GotSocialMedia last Thursday. Unfortunately a number of people believed Josh and have asked me if I was working with him! Thus I feel it needs to be corrected openly on behalf of the community as the original comment was made in a public forum.

Let me be clear. Josh Tabin has not in the past, and will not in the future, collaborate with me on "research". He most definitely was NOT a part of research on the 3 Motivations of People article. Period.

Continue reading “Careful with the word “research” Mr. Tabin”

Social Media for Non Profits Presentation

Presentation from today at GotSocialMedia. Thanks again Erica and Kelsey for having me as a speaker! And now here is the deck.

Resource Links – The 3 Motivations framework comes from years of research of sociology and psychology. It is *not* revolutionary or new, rather it is a simplification of academic research into an actionable framework. I like simple. You know, something you can do by folding a paper in thirds. If I get credit for writing it, well, to be fair I’d like to also post the bibliography from the original article on schipul.com.

Continue reading “Social Media for Non Profits Presentation”

Non Profits and Social Media Research

Research links for my talk at GotSocialMedia tomorrow. Just some interesting notes on social media and non profits from recent events. As usual the primary trouble maker in the middle of it all is Beth.

  1. Metrics and evaluation of social media – Beth Kanter
  2. Evaluating the value of network causes – Allison Fine Blog
  3. Mobile phone credits in Kenya as part of activism – apophenia
  4. Social Media Outreach – Rising Voices
  5. fundraisers need to be worried about a pending financial disaster in the global economy
  6. Nonprofits Outpacing Business in Use of Social Media
  7. ROI: Can You Quantify the Untangible? You Can’t Quantify Love

On quote worth extracting is from the interview of Eric Mattson on netsquared:

We found that in general, charities and nonprofits are very familiar
with social media. If memory serves, blogging was the technology
they’re most familiar with, and that certainly makes sense when you
look at the growth and the popularity of social media. Social
networking is very popular, but it’s certainly skewed towards the
younger generation, whereas blogs seem to have spread across all sorts
of places, including major media outlets, really coming along as the
one technology that people are most familiar with.

Themes from the above links and from other reading:

  1. Non profits have adopted social media very quickly. Some argue faster than for profit businesses.
  2. Reading is as important as writing. Be a part of the community. Link out. Pay attention.
  3. Metrics only partially measure ROI. Dual non profit bottom lines compound the "reporting" problem but does not take away from actual changes resulting from the use of social media.
  4. Microfundraising has huge potential (Kanter, FrozenPeaFund examples)
  5. Video – the adoption rate of video isn’t quite there yet, but it will be.
  6. Mashups Rule – programmableweb mashups for example.
  7. Crisis forms communities. Communities exist after crises subside, yet aren’t leveraged typically.

What seems to be missing from the dialog on non profits, social change and social software

  1. Discussion of brands, both NGO brands and personal brands that we are all developing
  2. A break down of audiences by motivation type (obviously an interest of mine)
  3. Clear delineation of web apps versus mobile phone applications.
  4. Retention and renewal of "membership" isn’t discussed (for Associations this is a big deal, so to see the topic of audience engagement and a concerted effort for "renewal" not discussed seems odd to me. Possibly for lack of a material motive given most SNs are free? Hmmm.)
  5. Little talk of the current recession in the US (with some exceptions)
  6. Little talk about "public relations" in the sector (but this is not a new trend, Red Cross comes to mind)

The deck from GotSocialMedia isn’t as comprehensive as the links and thoughts above. But I’ll slidedeck post it either right before or the day after the talk. Gnite y’all.

Got Social Media Conference – 2 More Days!

Two more days until the Got Social Media conference in Houston. Whoooooop! And of course as a speaker I am biased, but I hope to see y’all there!

I'm Attending the Got Social Media Conference

Also – a huge shout out to Erica and Kelsey for all of their work planning the conference. Job well done y’all!

The details:

Got Social Media: A Conference about communication. on Thu 24-Jan-08 9:00 AM

At the Houston Technology Center

Houston Technology Center
410 Pierce St.
Houston, TX 77002


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Jack Rabbit Slim, the Tortoise and the 2008 Economy


  Jack Rabbit 
  Originally uploaded by eschipul

The 2008 Economy reminds me of a story.

There once was a speedy hare who bragged about how fast he
could run. Tired of hearing him boast, Slow and Steady, the tortoise,
challenged him to a race. All the animals in the forest gathered to
watch.

Hare ran down the road for a while and then and paused to rest. He
looked back at Slow and Steady and cried out, "How do you expect to win
this race when you are walking along at your slow, slow pace?"

Hare stretched himself out alongside the road and fell asleep, thinking, "There is plenty of time to relax."

Slow and Steady walked and walked. He never, ever stopped until he came to the finish line.
The animals who were watching cheered so loudly for Tortoise, they woke up Hare.

Hare stretched and yawned and began to run again, but it was too late. Tortoise was over the line.

After that, Hare always reminded himself, "Don’t brag about your lightning pace, for Slow and Steady won the race!"

2007 was a truly awesome year for us. But I find myself thinking that 2008 will be more about the tortoise than the hare. Good luck everyone – the race is ON!

Posted: The 3 Motivations of People, Material, Social and Ideological

Finally posted the article “The 3 Motivations of People, Material, Social and Ideological” on the schipul.com site. I have been working on drafts of that article for, oh, say 6 months? Please do provide feedback and tell me how to improve it? Excerpt below.

The 3 Motivations of People, Material, Social and Ideological

*** DRAFT ***

It is frequently said that everything in life is a negotiation. Certainly convincing a child to do their homework is both a ‘sale’ and a ‘negotiation’ and neither is easily accomplished. We all have an agenda that changes constantly over the years and even over the course of the day as our need for food and sleep varies.

In the process of this need for persuasion, I propose it is helpful to develop a balanced three pronged approach to persuading people aligned with their motivations. Specifically the goal of this article is to put forth an easy-to-use motivational framework – an actionable framework to design a persuasive system for people.

I am setting out by humbly standing on the shoulders of giants such as Mancur OlsonHardin and Clark & Wilson. I have not done them justice in that my simplifications omit subtleties of their work. Still I like simple, so we will layer on complexity only after first laying three simple foundation bricks in this article.

People are motivated in three ways: material, social and ideological.

When designing a persuasive system such as a political cause, seeking employment or just a shopping trip, it is helpful to do two steps:

  1. Define the audience.
  2. Build a balanced persuasive system across two, or maybe all three, of our foundation stones of material, social and ideological motivations.

Material Motivations of People

By saying ‘material’ motivations, I am referring to cash, discounts, or benefits with monetary value, such as a politician’s golf trip to Scotland. Another material benefit might be insider information that results in a sure-fire economic benefit.

The good news is that material motivations are the most direct and transparent of the three motivations of people.  Pay X amount for Y. A coupon is worth X amount towards the purchase of Product Y. Given company Z manufactures Y and wants A (you!) to buy it; X coupon makes sense. Or just put it on sale. Or give it away. Give A an economic incentive to do your bidding.

Of course daily life is more complex than a purchase at the corner store. And that is the point – material incentives are typically clear. Pay this, get that. Done.

Material incentives include actions that create value in other manners as well, perhaps unrealized by the recipient until revealed. A good example of this is a Blogger linking to your brand thereby helping your Google rank – most likely without you knowing. This is an indirect but very real financial benefit to the linked site.

The time-value of money matters. People who have mastered the basics of economics and can provide for themselves will frequently choose a larger deferred payment over an immediate but lower payment. Money has value in relation to currency and time, but mostly time. So consider timing carefully when putting a material motivation in place.

Transparency matters. Be clear on the price of the goods or services you wish to sell. This can be extended to include educating the consumer so they reframe their understanding of the material value. Advertising does this regularly as does public relations.

Material incentives can be divisive for social motivations. Putting bonuses in place for great ideas is a fine program, but only if the bonuses are small enough that they don’t lead people to cut out their peers. Ask anyone who has ever had to define a commission system. They can tell you the challenges and unusual behavior created by a poorly designed material incentive system.

Bottom line – above a baseline material level, don’t mess with material incentives. At higher levels, humans are far more influenced by social factors. Again – this is above a certain level and definitely varies by personality. So be careful introducing complex material systems without taking social and ideological factors into consideration.

Material incentives dominate the bottom of Maslow’s hierarchy. Money or things of value like arrowheads let you buy a house and a buffalo brisket. You literally buy your way in. This is clear and fair and your first motivational tool.

When material incentives are offered in a transparent and fair manner they are likely the most ethical form of persuasion. Everyone understands exactly what is going on.

Social Motivations of People

Social incentives are by far the most complex of our three. Humans are social creatures. The right relationship can solve all of your material needs. So it can be argued that social motivations are stronger than most material incentives. Above some baseline of course.

Social motivations include:

  • Identity
  • Social belonging
  • Relationships
  • Sex (and therefore immortality)
  • Achievement in a public forum
  • Self-esteem (relating with yourself)
  • Organized religion (see also ideological)
  • Politics and political influence
  • Authority (see Milgram experiments)
  • Fame

Even our most personal inner thoughts are framed by our social world view. Am I beautiful? Well that depends on if you lived along the Nile 10,000 years ago, were a flapper in the 1920’s, aspired to be Marilyn Monroe or related to Christy Turlington in the ’80s. It may be your own perception of you, but it is ‘framed’ by your time and social perspective. To identify is social.

Social belonging is best summed up as – we all want to be loved. We want to be accepted.

We are not that different in this respect from dogs. I love my dog and she is a member of our pack. The harshest punishment for a pack animal is to be shunned from the pack. Historically, being kicked out of the pack included material losses such as shelter and food, perhaps leading to very real death. Luckily, in modern times, pack membership is not so life-and-death. Yet it remains a powerful motivator. And a complex one.

Most luxury goods are bought and sold based on social factors – not material.

Social motivations can further be divided as:

  • You
  • You and family
  • You and larger groups

Even for extroverts, self-perception and roles within groups start with you. So from a persuasive perspective, it is easiest to assume everyone is somewhat selfish and introverted.

The few self-actualized Buddhas in our midst are so used to being approached this way, that it won’t even bother them.

To improve your own standing in a social group, you must provide social or material benefits to other members of the group. Or engage in actions that are aligned with ideological beliefs of others. This demonstrates ideological solidarity creating a stronger social bond.

If you want to encourage the growth of a group, then facilitate this social value exchange. Grocery stores do this by putting flower bouquets near the register. They encourage you to buy flowers for others.

Receiving flowers has a value of X. Receiving flowers at work has a value of X squared! The difference? Social. And clearly not material. Imagine having a courier deliver a one hundred dollar bill to your sweetheart’s place of work. With a note. The note reads ‘Thanks for last weekend. Love you!’ Ya, let us know how that works for you. So flowers are a social incentive. A one hundred dollar bill with a note is simply a bad idea.

Enable identity and encourage aligned communication to engage the power of social forces.

In future articles I will address engaging the listed social forces (identity, belonging, sex, etc.) in greater detail.

Ideological Motivations of People

Ideological motives are by far the hardest to harness. And before even considering leveraging ideological motivations of people, you must carefully examine the ethics of the situation.

Consider the business started by a passionate entrepreneur who has always dreamed of opening an art gallery. For years she struggles, working 70-hour weeks for little to no pay. Her first employee will be paid more than she takes home. Why? Because the art gallery is her dream, not the employee’s dream.

Because people’s dreams and beliefs are so hard coded (Middle East Peace anyone?), it makes more sense to seek out ideological affinity groups rather than try to convert people.

Yes, it is true that a strong charismatic leader with financial resources and a strong social ‘pack’ can impart ideology in people. But consider their tools. Televangelists preach the prosperity gospel (material) to their flocks (social) for a reason. Just how much of an ideological leap is it to convince people that God wants them to be rich? They employ material and social tools to convert listeners to an easy self-interested ideological position. Whether this is true biblically or not, I have no idea. The point is that, as an example, the prosperity gospel preachers successfully leverage material and social powers to a low ideological threshold.

It is better for you to seek out and align yourself with those whose passions are in line with your objectives. If you run a pet store or an animal shelter, advertise at the zoo and on the nature channel. If you manage a sporting goods store, sponsor local athletes. (Remember, Nike didn’t advertise for 20 years – they did sponsorships!)

Two corollaries of ideological motivations of people are 1) that start-up businesses make terrible clients. The founders do not understand why a vendor doesn’t stay up all night working for free like they do! And 2) that hand off from a founder to the next generation in any business is almost always bumpy. Those with strong ideological beliefs find compromising to purely material or social motivations almost an insult. Of course it isn’t, but think of this as a world-view problem. Accept and deal with humility and you will have greater success.

The good news is that with search engines, it is so much easier to find people along ideological lines. Build a database of like-minded people. Help them first. Link to their blogs. Sponsor their events. Be transparent about your motives and build trust over time. Long term, you will gain advocates with one of the strongest motivations possible – shared beliefs. And you may even form a social group!

Other Motivations

For the purposes of this article I have enclosed all motivations under one of three umbrellas; material, social and ideological. Some of these aren’t a perfect fit for all people at all stages of their life. The sex drive is a good example of this where it leads to offspring, which is both a social and ideological incentive. But perhaps also material in cultures where children care for their parents exclusively. So this is complex. For our purposes however, the three motivations framework should be sufficiently actionable.

How to Apply the Framework

Simple. Keep it simple. Take out a piece of paper and:

1)     Determine first what you want to accomplish. This is a mini mission statement. Perhaps as simple as I want them to buy widget X.

2)     Determine the audience. Who do you want to buy widget X?

3)     Write three columns on a piece of paper: material, social and ideological. In those three categories strategize how you can reach out to your audience.

Yes, a piece of paper with the audience (or better yet a persona) written at the top. Three columns labeled material, social and ideological. Your strategies for each motivation written below that. The columns for material and social should have more in them than ideological of course.

Good luck! Having used this for a while now, I can say we have had great results using this framework. I wish you luck as well!

######

 
3 Motivations Mapping
Harding Exceptions to Mancur Collective Action book Clark & Wilson Schipul 3 Motivations
Selective Incentives

  1. Cash
  2. Gift Cards
  3. Free Stuff
Material Incentives

  1. Tangible rewards (money)
  2. Wages
  3. Interest
  4. Fringe benefits
  5. Patronage
Material

  1. Cash
  2. Discounts
  3. Volunteers get free admission to events
  4. Linkbacks to your sites
  5. Promotion*
Political Entrepreneurship

  1. Power
  2. Fame
  3. Publicity
Solidarity Incentives

  1. Intangible rewards derivedfrom association
  2. Sociability
  3. Status
  4. Identity
Social

  1. Networking
  2. Socialization
  3. Identity
  4. Certification/validation
  5. Professional/Development
  6. Sex
  7. Relationships
  8. Organized Religion (see ideals too)
  9. Status
  10. Esteem
  11. Some politics
  12. Achievement
  13. Self-esteem*
  14. Promotion
Extrarational Behavior

  1. True Ideologues
  2. Belief based behavior
  3. Fanatics
Purposive Incentives

  1. Intangible rewards related to the goals of the organization
  2. Satisfaction from working on an election campaign for a candidate whose position agrees with yours
  3. Perceived rewards of a pacifist who contributes time and money to antiwar groups
Ideals

  1. Belief in a cause
  2. Long term political goals
  3. Religious / spiritual
  4. Self – actualization
  5. Art
######

References and Sources in no particular order:

Influence: The Psychology of Persuasion, by Robert B. Cialdini – ISBN 978-0688128166

The Logic of Collective Action, Public Goods and the Theory of Groups, by Mancur Olson ISBN 0-674-53751-3

Collective Action, Theory and Applications, by Todd Sandler ISBN 0-472-09501-3

The Tipping Point: How Little Things Can Make a Big Difference, by Malcolm Gladwell – ISBN 978-0316346627

Blue Ocean Strategy, by W. Chan Kim and Renee Mauborgne – ISBN 978-1591396192

The Father of Spin, Edward Bernays and the Birth of Public Relations, by Larry Tye ISBN 0-8050-6789-2

Unlimited Wealth, the Theory and Practice of Economic Alchemy, by Paul Zane Pilzer ISBN 0-517-58211-2

Thinking About the Future, Guidelines for Strategic Foresight, by Andy Hines and Peter Bishop, – ISBN 13: 978-0-9789317-0-4

How Customers Think, by Gerald Zaltman ISBN 1-57851-826-1

My Life in Advertising and Scientific Advertising , by Claude Hopkins – ISBN 978-0844231013

No Logo, by Naomi Klein – ISBN 978-0312421434

The Fall of Advertising and the Rise of PR, by Al Ries & Laura Ries – ISBN 978-0060081997

Happy New Year


free
Originally uploaded by eschipul

Happy New Year everyone! May 2008 be far more awesome-er than 2007.

That said, it is no secret that I am very skeptical about the US economy and the upcoming election year. So please be careful y’all. Bring your friends and family closer. Be prepared peeps.