Things the user can actually do versus things the product can do

I bought a cell phone recently that I loathe. It is a complete brick that somehow tips past convergence of convenience to the land of this-damn-thing-sucks. And I am a moderately tech savvy, right? But if your phone weights so much you have to worry about your belt falling then you are less likely to wear it. A different post on that….

Checking in with the headrush blog creating passionate users led me to the graphic on the right (from their blog). Interestingly the post starts off about SLR cameras and I HAVE been able to get past the P mode on my camera into some fun stuff. By reading magazines, books, surfing flickr and thinking "how did they do that??" I still need to take a class.

My fear on this topic? My fear is that our Tendenci clients are not getting the value they could from our product because of usability and training. We have a ton of help files etc, but are they getting to the right people at the right time? Hmmmm.